Refund & Returns Policy

Effective Date: March 9, 2025

Welcome to SoloElDinero.com, where we take pride in offering high-quality moissanite jewelry designed for young professionals. Your satisfaction is important to us, and we strive to provide a smooth and transparent return process. Please review our Refunds & Returns Policy below.

1. Eligibility for Returns

We accept returns and exchanges under the following conditions:

  • Items must be returned within 30 days of the delivery date.
  • Items must be unused, unworn, and in their original condition, including all packaging, tags, certificates, and accessories.
  • Custom or personalized jewelry (e.g., engraved or specially made designs) cannot be returned unless defective or incorrect.
  • Items purchased during a final sale or clearance event are non-refundable.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us – Email us at [email protected] with your order number, reason for return, and any supporting images if applicable.
  2. Receive Return Authorization – We will review your request and provide a Return Authorization Number (RA#) if your return is approved.
  3. Ship the Item Back – Send the item back to:
    Solo El Dinero
    328 Union Ave, New Rochelle, NY
    Important: The customer is responsible for return shipping costs. We recommend using a trackable shipping method to ensure safe delivery.
  4. Return Processing – Once we receive and inspect your item, we will notify you of the approval or rejection of your refund.

3. Refund Process

  • Approved refunds will be processed within 5–7 business days to the original payment method.
  • If a return is rejected (due to missing items, signs of wear, or damage), we will notify you via email.
  • Shipping costs are non-refundable unless the return is due to a mistake on our end (e.g., incorrect or defective item).

4. Exchanges

  • If you would like to exchange an item for a different size or style, please follow the return process and place a new order.
  • Exchanges are subject to product availability.

5. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us at [email protected] within 7 days of delivery with photos of the issue. We will cover return shipping costs for incorrect or damaged orders and issue a replacement or full refund.

6. Non-Returnable Items

We do not accept returns on:

  • Custom or personalized jewelry
  • Earrings (for hygiene reasons)
  • Final sale or clearance items
  • Items not in their original condition or with missing parts

7. Cancellations

  • Orders can be canceled within 24 hours of purchase for a full refund.
  • After 24 hours, orders are already in processing and cannot be canceled.

8. Contact Information

For any questions or concerns regarding returns and refunds, please reach out to:
📧 Email: [email protected]
📍 Address: 328 Union Ave, New Rochelle, NY

Thank you for shopping with Solo El Dinero. We appreciate your business and are here to ensure a smooth shopping experience.